Customer Support Engineer
Customer Support
About the Role
Spotware Systems is looking for a strong team player with excellent communication skills and a passion for delivering premium technical support to join our team in Limassol, Cyprus.
In this role, you will provide technical and functional support to brokers, partners, and internal teams, helping resolve complex issues related to our products and trading infrastructure. You will work closely with clients, developers, product teams, and third-party providers to ensure timely issue resolution and an exceptional customer experience.
This is an excellent opportunity for an experienced Technical Support Engineer who enjoys solving technical challenges, investigating complex issues, and becoming a trusted expert in trading technologies and financial platforms.
Responsibilities
Spotware Systems is looking for a strong team player with excellent communication skills and a passion for delivering premium technical support to join our team in Limassol, Cyprus.
In this role, you will provide technical and functional support to brokers, partners, and internal teams, helping resolve complex issues related to our products and trading infrastructure. You will work closely with clients, developers, product teams, and third-party providers to ensure timely issue resolution and an exceptional customer experience.
This is an excellent opportunity for an experienced Technical Support Engineer who enjoys solving technical challenges, investigating complex issues, and becoming a trusted expert in trading technologies and financial platforms.
Responsibilities
- Provide exceptional B2B technical support to clients, partners, and internal teams.
- Investigate technical issues reported by clients or internal stakeholders and resolve them or escalate when required.
- Communicate effectively with clients, internal departments, and third-party providers to ensure successful issue resolution.
- Create, maintain, and improve internal and external technical documentation.
- Develop a deep understanding of Spotware products, trading platforms, and the Forex industry.
- Troubleshoot platform, infrastructure, and connectivity issues.
- Support operating systems and business applications.
- Analyze data and investigate issues using SQL.
- Participate in a 24/6 shift rotation after completing the training period.
- 4+ years of experience in Technical Support within a brokerage, trading, or fintech environment.
- Strong knowledge of MT4/MT5 platforms (Manager and Administrator), including plugins and gateways.
- Experience working with liquidity bridges such as oneZero, PrimeXM, or Centroid.
- Good knowledge of SQL, including writing, understanding, and troubleshooting queries for data analysis and issue investigation.
- Experience providing operating system and application-level support.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent organizational skills with the ability to prioritize and manage multiple tasks.
- Strong numerical and analytical mindset.
- Fluent English communication skills.
- Active use of AI tools as part of your daily work and problem-solving process.
- Availability to work in a 24/6 shift rotation after the training period.
- Experience working with or supporting API integrations.
- Knowledge of the FIX Protocol.
- Programming or scripting skills.
- Shift-based work schedule after the training period, providing 24/6 operational coverage.
- Competitive remuneration.
- Private medical insurance.
- Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup.
- Welcome Baby Bonus.
- Birthday voucher.
- Comfortable office environment with fresh fruit every day, treats or pizza on Wednesdays, and snack day on Fridays.
- Opportunities for professional growth and career development.
- Friendly and collaborative working environment.
- Partial compensation for sports activities and wellness initiatives.
- Greek language classes.
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