Customer Success Manager
Customer Success
We are looking for a Customer Success Manager to build long-term relationships with our corporate clients, help them maximize the value of our products, increase product adoption, and ensure a consistently high level of customer satisfaction and retention.
Responsibilities
- Build and maintain long-term relationships with corporate clients, acting as their trusted advisor.
- Provide consultative guidance on company products and help clients achieve better business outcomes.
- Resolve client questions, requests, and issues in a timely and professional manner.
- Monitor platform usage, identify adoption gaps, usage barriers, and opportunities to increase client engagement and product value.
- Proactively support clients with recommendations, follow-ups, and best practices to improve their use of the platform.
- Organize and deliver client onboarding sessions, product training, webinars, and educational materials.
- Collect, analyze, and communicate customer feedback, product suggestions, relationship risks, and business opportunities to internal stakeholders.
- Work closely with Sales, Product, Marketing, Support, Technical, Billing, and Development teams to ensure successful client outcomes.
- Identify relationship risks early and coordinate actions to improve client satisfaction and retention.
- Use AI tools to improve client analysis, communication, reporting, meeting preparation, training materials, and overall productivity while validating outputs before use.
Requirements
- Experience in Customer Success, Account Management, or Client Relationship Management within fintech, trading, or financial technology.
- Strong understanding of customer retention, account growth, client satisfaction, and consultative customer support.
- Ability to analyze customer behavior, platform usage, feedback, and business needs to identify risks and growth opportunities.
- Experience delivering client onboarding, product training, webinars, or educational sessions.
- Excellent relationship-building, communication, problem-solving, and stakeholder management skills.
- Experience working cross-functionally with Product, Sales, Marketing, Support, Technical, and Development teams.
- Comfortable using CRM systems, task management tools, Microsoft Office, and Google Workspace.
- AI-native approach to work — uses AI as a daily productivity tool for communication, reporting, analysis, documentation, and content preparation.
- Excellent written and spoken English.
- Bachelor's degree in Business, Marketing, or a related field.
Conditions
- Private medical insurance.
- Fair remuneration based on your experience, skills, and level of responsibility.
- Support with settling into life in Cyprus, including guidance on accommodation, banking, healthcare, and migration matters.
- Greek language classes.
- Partial compensation for sports activities and wellness initiatives.
- Welcome Baby Bonus and Baby Box.
- Birthday voucher.
- A modern office environment with fresh fruit every day, Wednesday lunches or pizza, and Friday snacks.
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